I transferred ₹5000 to Niyo Global SBM account via IMPS. But the balance is showing ₹0. I have downloaded the SBM bank and it is also showing 0 balance. Please solve this issue ASAP. I have already raised the ticket. Ticket number is #1092083.
Hey @sandeep_m! Regret the inconvenience.
This is something unusual. The issue has been escalated to the bank and is being followed up on a priority basis to fix it. In case, if the funds are not yet credited, they will be refunded to the source account within 3-5 business days.
Thanks, Deepak! The problem is solved. Money is credited to my account. Now I have again sent Rs.5000/- to my Niyo SBM account and it is credited after a few hours. It would be better if the money is credited faster.
You are most welcome @sandeep_m! The credit will happen as early as possible. However, we are working with the bank to minimize such transaction issues for a better user experience.