I dont have equitas account but Niyox says i am an existing customer

My mom dont have any account in niyox. but it still says “You’re an existing Equitas customer!”.
on this previous thread I was suggested to link my mom’s number with that of aadhar number. Unfortunately this advice had no resolution.

Hi @vijay_kumar,

(1/2) I hope you have linked your mother’s Aadhaar card with the mobile number. As per guidelines accounts are opened on the basis of Aadhaar-based KYC for becoming ‘fully KYC-compliant’ accounts.
(2/2) If the number is linked and you are still facing the issue while onboarding kindly get back to us and we shall look into it for you.

Hope this help!
Bansari

Hi @Bansari ,
The number is linked and we are still facing the issue. I have pinged you the contact number which is linked with the aadhar.

Regards,
Vijayakumar

Noted with thanks.
Bansari

Kota branch manager ka contact number send.

Hey @JAMSHED . To get in touch with your nearest Equitas Bank branch, kindly visit https://locate.equitasbank.com .

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