The funds transfer page shows me that I can send funds via IMPS, NEFT, and IFT. Please see the screenshot attached.
But when transferring funds to myself from my Niyo SBM account, it uses IMPS and there doesn’t seem to be any option to choose the method as NEFT.
How do I use NEFT here?
The chat sends a message every 20 mins and even then they don’t tackle the issue.
I’ve asked them a basic query on how to do a NEFT transaction instead of IMPS and it’s been over 2 hours unresolved.
Email support does not respond either.
Hey @akshit1! We are sorry about the delay in the responses from our chat support team. On your behalf, feedback will be shared with the concerned team to serve you better in the future.
While transferring the funds to your beneficiary account, the default fund transfer mode is IMPS. If the transaction amount exceeds 2Lakh, then the transfer more will be NEFT.
Okay got it.
Thanks for letting me know, Deepak.