How do I get onboard Niyo Global by SBM?

Getting onboard Niyo Global by SBM is 100% digital and will hardly take five minutes of your time. So go grab a cup of coffee and we bet, you’ll be onboard even before you take the last sip! Maybe even grab a cookie. Before you get started with the onboarding process, keep your Aadhaar and PAN Card ready.!

Here’s how you can get onboarded:

  1. Download the Niyo Global by SBM app from the app store or play store.
  2. Enter your mobile number. Verify your phone number by entering the OTP you receive on your mobile number.
  3. Enter your Email address. Verify your Email ID by entering the OTP you receive on your Email ID.
  4. Enter your PAN to complete CKYC process.
  5. Enter your Aadhaar number and fill in the OTP received on your Aadhaar-registered phone number to complete the Aadhaar-based KYC.
  6. To confirm your Identity, we will make sure your PAN Card and Aadhaar Card details match.
  7. It’s selfie time! Capture your live photo.
  8. Update your Personal Details
  9. Select your Communication Address (where you want your card to be delivered).
  10. Add a nominee. Make sure it’s someone you trust.
  11. Accept the Terms and Conditions and wait for your account to get created instantly.
  12. Presto! You’re now ready to travel in style

Do note that in order to place a request for a physical debit card, an initial deposit of ₹5,000 is required while ordering the card. These funds get reflected in your savings account balance and will be a part of the amount on which you can earn up to 5% interest per annum.

P.S: Note that you can get onboarded to Niyo Global by SBM even if you’re an existing SBM Bank customer.

Thanks for the details! After downloading when I entered my Mobile Number. Further entered the received OTP. Email ID entered. OTP entered. PAN number entered. The site accepted as my Name was instantly displayed there. In the next screen it says Sorry! cannot open your account because not found in the CKYC database.
What’s the next step for me?

Hey @LiberBliss! We regret to inform you that as of now we won’t be able to proceed with your onboarding as your CKYC data is not updated OR does not match our requirements.
A CKYC record is updated only if you hold a Mutual Funds account or a Bank account. The chances are you might already have these, but the bank or your mutual funds’ account partner might have not updated your KYC record in the directory.
While I write this we are working on an alternative for the same and you will be amongst the first ones to be informed of an update.

In the meanwhile, you can try another product of ours i.e NiyoX which can be used for your international transactions with 0 forex mark-up charges.


Thanks Deepak for your great assurance!
As suggested I tried with NiyoX. Everything smooth sailed till I came to the final OTP which was sent to my Aadhar linked mobile number. Unfortunately that old number is no longer in use and I am advised to edit the mobile number in Aadhar records. To change the mobile number I need to visit the Aadhar Kendra. Presently I am bound at my place with hip dislocation! So it seems I need to wait at least for 2 months or so. Everything cannot be done online, it seems!

Hey @LiberBliss! We are sorry to hear about your health. We wish you a speedy recovery.
Yes, to open an account with us, you need to have your registered mobile number linked to your Aadhaar. And to do that, you have to visit any nearest Aadhaar help center. Therefore, we’d request you try onboarding once you update your mobile number.


Its asking for passport number…I dnt have passport :unamused:

Hey @Pankhu0610! To get Niyo Global by SBM card, it is required to have a passport. In case, if you do not have one, we are sorry to let you know that we cannot onboard you for Niyo Global by SBM. Alternatively, you may try NiyoX


I became a customer in Oct21. After numerous follow-ups got the Forex card finally just 3 odd weeks back. Not got the PIN. Your app that I downloaded does not work. Even after keying in the 6 digit PASSCODE it doesn’t go beyond. I am a Retd. Snr Citizen on travel to US. What do I do??? Please help

Hey @S_Rajendran! Welcome to Niyo Community :slightly_smiling_face:

We’d like to have a closer look into the issue you’ve been facing. It would be great if you can write to us at from your registered email id and share a relevant screen recording or screenshot. Rest assured, we’ll get it resolved at the earliest.


Hey @Deepak I want to get onboard to Niyo Global Card very urgently. I am International Student and want to get the Debit Card before the 6th of February as I am travelling to Australia on the 9th. I tried to download the Beta version but it shows that the beta is full. Could I be onboard the Niyo Card and get it delivered to Kolkata by 6th Feb or will I have to look at other solutions? Please get back as fast as possible. Thank You.

Hey @Pallab_Paul! Welcome to Niyo Community :slightly_smiling_face:

Thanks for showing your interest. We’ve just checked from our end and were able to download the app and complete the onboarding for Niyo Global by SBM. We kindly request you to retry and if the issue still persists, please Message us your registered mobile number and we will try to connect with you.


Thanks for the reply @Deepak !! I was able to sign up through my mother’s phone(Android App) but was still unable to install the app on my iPhone. My registered number is 9--------7-. I would be glad if you could get in touch.

Hey @Pallab_Paul! Thanks for your time over the call. Hope you were able to install and log in to Niyo Global by SBM app on your iPhone. For any further assistance, reach out to our in-app Live Chat Support and we are happy to help you. Also, we always recommend you to share your personal details (mobile number/email id) with us only via personal message.

Stay safe :mask:


Is it mandatory to create a wealth account? Since I’m a student, I would be using the card for international transactions. My onboarding process has been a bit confusing. I was asked to give my bank account number & IFSC code, then a ₹1 transaction took place and now I’m at the step of e-signing an e-kyc on digio. Did I go wrong anywhere, could that be checked?

Hey @LohithNaik

A warm welcome to our Niyo community :innocent:

As we checked, your account is in the phase of verification. We appreciate your patience while your account is being created.

Ranjith M