# Hello My new global account creation get stuck in between after creating ckyc as I have been done email to NYO global money they replied me the error will be resolved by technical team but they didn't get received any reply technical team so many email I **URL:** \ **Category:** Banks\ **Tags:** sbm-bank\ **Created:** [October 9, 2022, 7:12am UTC](https://community.goniyo.com/t/hello-my-new-global-account-creation-get-stuck-in-between-after-creating-ckyc-as-i-have-been-done-email-to-nyo-global-money-they-replied-me-the-error-will-be-resolved-by-technical-team-but-they-didnt-get-received-any-reply-technical-team-so-many-email-i/13962 "2022-10-09T07:12:29Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Pathan\_aseema](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/pathan_aseema/32/27378_2.png) [@Pathan\_aseema](https://community.goniyo.com/u/Pathan_aseema)\ **Post date:** [October 9, 2022, 7:12am UTC](https://community.goniyo.com/t/hello-my-new-global-account-creation-get-stuck-in-between-after-creating-ckyc-as-i-have-been-done-email-to-nyo-global-money-they-replied-me-the-error-will-be-resolved-by-technical-team-but-they-didnt-get-received-any-reply-technical-team-so-many-email-i/13962/1 "2022-10-09T07:12:29Z")
Since 1 month in facing a terrible issue regarding my account processing please help me through this Hello My new global account creation get stuck in between after creating ckyc as I have been done email to NYO global money they replied me the error will be resolved by technical team but they didn’t get received any reply technical team so many email I have been done regarding the further account depositing problem so that the account can be created it has been till now 1 month but the problem still persist.Please correct the error in SBM app as I tried live chat option but it shows not availablity any customer support. kindly check in attachment the error I faced thank you ---
**Author:** ![Pathan\_aseema](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/pathan_aseema/32/27378_2.png) [@Pathan\_aseema](https://community.goniyo.com/u/Pathan_aseema)\ **Post date:** [October 9, 2022, 7:13am UTC](https://community.goniyo.com/t/hello-my-new-global-account-creation-get-stuck-in-between-after-creating-ckyc-as-i-have-been-done-email-to-nyo-global-money-they-replied-me-the-error-will-be-resolved-by-technical-team-but-they-didnt-get-received-any-reply-technical-team-so-many-email-i/13962/2 "2022-10-09T07:13:06Z")
![image](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/6/7/67d8746311e79e182ce449b9790f0e1f9d728071.jpeg) ---
**Author:** ![Ranjith](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/ranjith/32/10094_2.png) [@Ranjith](https://community.goniyo.com/u/Ranjith)\ **Post date:** [October 9, 2022, 9:53am UTC](https://community.goniyo.com/t/hello-my-new-global-account-creation-get-stuck-in-between-after-creating-ckyc-as-i-have-been-done-email-to-nyo-global-money-they-replied-me-the-error-will-be-resolved-by-technical-team-but-they-didnt-get-received-any-reply-technical-team-so-many-email-i/13962/3 "2022-10-09T09:53:00Z")
Hey @Pathan_aseema Welcome to our Niyo Community 🙂 As we checked, you have got an existing OTP-based EKYC updated in the records, therefore we cannot proceed with your onboarding. If you’ve made any travel plans, for the upcoming dates. We recommend you to check out NiyoX which offers you international transactions with zero forex markup. Gracias, Ranjith M ---
**Author:** ![Pathan\_aseema](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/pathan_aseema/32/27378_2.png) [@Pathan\_aseema](https://community.goniyo.com/u/Pathan_aseema)\ **Post date:** [October 10, 2022, 6:19am UTC](https://community.goniyo.com/t/hello-my-new-global-account-creation-get-stuck-in-between-after-creating-ckyc-as-i-have-been-done-email-to-nyo-global-money-they-replied-me-the-error-will-be-resolved-by-technical-team-but-they-didnt-get-received-any-reply-technical-team-so-many-email-i/13962/4 "2022-10-10T06:19:04Z")
Good morning hello ranjith , actually i have checked my ckyc it got updated (15 days back) and i am also sharing screenshot for you’re reference . I prefer only niyo global card … kindly please fix this error at most its 2 months … please help Thank you ![image](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/6/e/6e3eff55616db2127b11804d4a55f457e147d882.jpeg) ---
**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\ **Post date:** [October 10, 2022, 9:55am UTC](https://community.goniyo.com/t/hello-my-new-global-account-creation-get-stuck-in-between-after-creating-ckyc-as-i-have-been-done-email-to-nyo-global-money-they-replied-me-the-error-will-be-resolved-by-technical-team-but-they-didnt-get-received-any-reply-technical-team-so-many-email-i/13962/5 "2022-10-10T09:55:48Z")
Hey @Pathan_aseema! As per the screenshot you’ve shared, it says that you have an OTP-based e-KYC. You can see that under IPV Flag, it says E which is e-KYC. The onboarding for Niyo Global by SBM requires ‘Normal’ KYC, where the IPV flag will be mentioned as N. We are sorry to inform you that we cannot onboard you for Niyo Global by SBM. As an alternative to it, we have suggested [NiyoX](https://www.goniyo.com/niyox-equitas/) which offers 0 markup charges on forex transactions. Regards,