Have a CKYC Number, Still Getting A Error for "Full CKYC entry" needed. Not sure what else is required

Please help. I have a CKYC number created in 2018. But I’m still unable to create an account. It shows an error that either full CKYC Is required, or CKYC need not be older than 8 years. My CKYC is full CKYC and is less than 8 years old. My KYC Is registered with NDML KRA

Hey @thelastjedi ! Welcome to Niyo community. Could you please DM us your registered phone number used for onboarding?

I have sent a DM to moderators group

A post was merged into an existing topic: CKYC Conditions error