My full KYC (fingerprint biometric) was done on 21st August. But, the moment I updated the app, full KYC is showing up as a pending item and the account has limitations applicable to limited KYC accounts.
On checking with Niyo Support, it was confirmed that the KYC is complete on the system and I was told to uninstall/reinstall the app and test adding more than INR 1 Lakh. I did that but it does not work and Niyo Support went silent about 6 hours back. My 2 cents on this:
- This is not 24/7 Whatsapp support.
- This is an issue on your system. Provide a timeline. It took me tickets and whatsapp and IDFC phone banking to figure out that the KYC was actually complete in your system.
- There is only that much time I want to spend on a new experiment. I will get bored soon and will just move on.
Let me know if you need anything from my side.