Forex markup is NOT ZERO

Hey after you guys promised that the the platinum debut cards we have won’t have forex charges till end of March 2022, I was charged 3.5% markup on my purchases in Dubai. I confirmed with the niyo help chat that the forex charges won’t be levied and that my card is eligible for this offer. However, I’ve incurred upwards of 6k as forex markup.

This is frankly a very bitter experience. Your tagline says to experience the world of Niyo at your fingertips… But it’s left a bad taste in my mouth.



Hey @Amith_Aaron! Regret the inconvenience and this is not the kind of experience we wanted you to have. :slightly_frowning_face:

It would be great if you can inbox us the transaction receipts so that we can have a closer look into them and try to help you at the earliest.

Regards,

Is this the email I should send the details to?
niyo@goniyomx.com

You may write to us at niyox.escalations@goniyo.com from your registered email id.

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