# Error in ordering debit card

**URL:** <https://community.goniyo.com/t/error-in-ordering-debit-card/13089>\
**Category:** Help\
**Created:** [August 12, 2022, 5:47am UTC](https://community.goniyo.com/t/error-in-ordering-debit-card/13089 "2022-08-12T05:47:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jackmass](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@jackmass](https://community.goniyo.com/u/jackmass)\
**Post date:** [August 12, 2022, 5:47am UTC](https://community.goniyo.com/t/error-in-ordering-debit-card/13089/1 "2022-08-12T05:47:24Z")

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Hi Team,  
I ordered my card on 10th Aug by depositing 5000, I was able to see the tracking ID initially but now it’s asking me to order it again. Even if I choose that option, it’s showing a pop up with an error message. Please find below screenshot for the same.

Request you to kindly look into this on priority.

> Here’s the support ticket which I have already created: **1387628**

 ![image](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/6/2/6253e49e33f2ea1d4e05bdb5b79501e90ce717ec.jpeg)

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<div class="post-metadata">

**Author:** ![jackmass](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@jackmass](https://community.goniyo.com/u/jackmass)\
**Post date:** [August 12, 2022, 5:47am UTC](https://community.goniyo.com/t/error-in-ordering-debit-card/13089/2 "2022-08-12T05:47:27Z")

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Hi Team,  
I’m facing a similar issue. Can you please help ?

 ![image](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/6/2/6253e49e33f2ea1d4e05bdb5b79501e90ce717ec.jpeg)

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<div class="post-metadata">

**Author:** ![jackmass](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@jackmass](https://community.goniyo.com/u/jackmass)\
**Post date:** [August 12, 2022, 5:47am UTC](https://community.goniyo.com/t/error-in-ordering-debit-card/13089/3 "2022-08-12T05:47:21Z")

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Hi @Ranjith ,  
I ordered my card on 10th Aug by depositing 5000, I was able to see the tracking ID initially but now it’s asking me to order it again. Even if I choose that option, it’s showing a pop up with an error message. Please find below screenshot for the same.

Request you to kindly look into this on priority.

Here’s the support ticket which I have already created: 1387628

 ![image](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/6/2/6253e49e33f2ea1d4e05bdb5b79501e90ce717ec.jpeg)

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**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\
**Post date:** [August 12, 2022, 6:54am UTC](https://community.goniyo.com/t/error-in-ordering-debit-card/13089/4 "2022-08-12T06:54:35Z")

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Hey @jackmass! Welcome to Niyo Community!

We understand that you’ve received a notification in your Niyo SBM app to apply for the card again which you’ve tried but were unsuccessful. This is due to some technical issue and our team is working on it. Once the issue is resolved, you’ll be able to view the tracking details in your app. Please do not worry, we see that your card order was placed successfully on 10-08-2022 at 10:21:21 PM. Our delivery team will try to help you with the card delivery as per the given timeframe.

Regards,