Enable Online/E-Com transactions only through IDFC First Bank app?

parvezshk · January 13, 2021, 1:11pm

Today I got a message,

Dear Customer, as per RBI guidelines, Online/e-comm transactions on your IDFC FIRST Bank Debit Card ending xxxx have been disabled. To enable, click https://idfcfir.st/4d812

The link downloads a pdf with the steps to enable.

There is no option to enable this in Niyo IDFC application. The mentioned steps require us to download a separate IDFC First Bank application and thereby creating username/password for the new app.

This is not a pleasant experience for a customer to manage two different applications for a single bank account. I believe all the interactions for Niyo IDFC customer should happen only through Niyo app and not IDFC.

Lucky · January 13, 2021, 1:40pm

Hey Parvez! Welcome to the Niyo Community! We are looking into this and we will be back with you shortly. LK

Neeraj_Negi · January 13, 2021, 6:14pm

When it will be fix please

Lucky · January 14, 2021, 5:07am

We are trying to get this resolved within the next 48 hours or so. We sincerely regret the inconvenience caused. LK

Srinath · January 20, 2021, 11:04am

Same issue here. Unfortunately, even after I activate in Netbanking / Mobile app the payments still don’t go through. Customer care is telling me that it’s not IDFC / NIYO’s issue and I need to check with Amazon. I’ve already tried with Amazon and Flipkart.

Really bad experience.