On the NiyoX debit card page, it says at the top that i have to order the visa debit card to disable all locks. I did that but to my dismay, the locks are still on
Apparently, the chat support person updated me that i have to wait for my physical card to be delivered for me to disable all locks.
My query is that for other banks like ICICI or Kotak, once i place an order for a new debit card, a digital one is automatically uploaded to my app,even before a physical one is delivered. I can use that digital card as any physical card and enable all transactions normally.
That is not the case with Niyo and I would like to understand why. Moreover, none of this information is provided on the app or in the FAQs clearly. I need my card for a trip abroad for forex transactions. A digital copy of the debit card would have been so helpful.
Also the communication is misleading at the top of the page. It should have said that ‘order your card and once you receive it, you can disable all locks’.