# Difficulty in setting up account **URL:** \ **Category:** Help\ **Created:** [June 1, 2024, 12:54pm UTC](https://community.goniyo.com/t/difficulty-in-setting-up-account/17731 "2024-06-01T12:54:16Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Pranav\_Kodial](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/pranav_kodial/32/33341_2.png) [@Pranav\_Kodial](https://community.goniyo.com/u/Pranav_Kodial)\ **Post date:** [June 1, 2024, 12:54pm UTC](https://community.goniyo.com/t/difficulty-in-setting-up-account/17731/1 "2024-06-01T12:54:17Z")
Hi, I’m facing a problem while setting up the debit and credit cards. I downloaded the Niyo app, filled in all my KYC details and then our internet stopped. When my internet returned, I retried by tapping the ‘resume onboarding’ for the DBK-supported debit card. It shows a blank screen. I tried resuming onboarding for the SBM-supported credit card. A screen appears where a green paper airplane is going round and round anticlockwise and nothing happens further. I called up the 1800 helpline number yesterday and the gent told me that the server was down or something and to try tomorrow. I tried it today and the same thing happens. Evidently the onboarding process is stuck. I uninstalled and reinstalled the app again with the same result. Any idea what I can do next? ---
**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\ **Post date:** [June 3, 2024, 7:29am UTC](https://community.goniyo.com/t/difficulty-in-setting-up-account/17731/2 "2024-06-03T07:29:35Z")
Hi @Pranav_Kodial , Apologies for the inconvenience caused. If the issue is still persisting, please write an email to [global@goniyo.com](mailto:global@goniyo.com). Our dedicated team will thoroughly review your case and provide the necessary assistance to resolve the issue as soon as possible. Thank you for your patience and understanding.