Debit card not working

hello @ashrithjain
my previous debit card worked fine on mobikwik and the new contactless card has this issue. others have also experienced the same on different merchants. so, is there a new series assigned to these contactless cards? my card number starts with 406156 and the previous card started with 472357. So, the bin has changed and whose responsibility is it to notify different merchants?
Attaching the screenshot of the transaction which was done on Mobikwik using my previous debit card.

@ashrithjain any response on this?

@ashrithjain how long would it take to respond?

Hey @shikharmakkar! Regret the inconvenience. :worried:

Accept our sincere apologies as it’s taking a longer time than expected. Please be assured that we’ll connect with you at the earliest on this issue.


@Deepak thanks for your response. When should I expect the resolution? I have been following up on this for more than 2 months and the issue still persists.

@shikharmakkar allow us for 3-5 business days and we’ll try to get an update on this issue.