# DCB niyo customer not active

**URL:** <https://community.goniyo.com/t/dcb-niyo-customer-not-active/12018>\
**Category:** Help\
**Created:** [June 10, 2022, 12:09pm UTC](https://community.goniyo.com/t/dcb-niyo-customer-not-active/12018 "2022-06-10T12:09:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Emfons](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/emfons/32/23836_2.png) [@Emfons](https://community.goniyo.com/u/Emfons)\
**Post date:** [June 10, 2022, 12:09pm UTC](https://community.goniyo.com/t/dcb-niyo-customer-not-active/12018/1 "2022-06-10T12:09:32Z")

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Cannot login into niyo by DCB app gives error message Customer not active. This after using the card domestic and international for 2 weeks. I am following up with customer care for a while , I already provided passport copy and no response from team at globalniyo customer care. Ticket #global 1309410. Please help. #global

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**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\
**Post date:** [June 10, 2022, 1:50pm UTC](https://community.goniyo.com/t/dcb-niyo-customer-not-active/12018/2 "2022-06-10T13:50:20Z")

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Hey @Emfons! Thank you for sharing the relevant details. We have forwarded it to our team and they are working on it. We kindly request you to wait for 2 business days and we’ll update the status.

Regards,

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**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\
**Post date:** [June 10, 2022, 2:00pm UTC](https://community.goniyo.com/t/dcb-niyo-customer-not-active/12018/3 "2022-06-10T14:00:23Z")

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@Emfons Your Niyo DCB account has been reactivated. You should be able to log in to the app and access your account. For any help, reach out to our live chat support and we are happy to assist you.

Regards,

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**Author:** ![Emfons](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/emfons/32/23836_2.png) [@Emfons](https://community.goniyo.com/u/Emfons)\
**Post date:** [June 10, 2022, 2:12pm UTC](https://community.goniyo.com/t/dcb-niyo-customer-not-active/12018/4 "2022-06-10T14:12:15Z")

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Thank you so much @Deepak . I can login now .

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**Author:** ![vignesh\_gokulakrishn](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/vignesh_gokulakrishn/32/32464_2.png) [@vignesh\_gokulakrishn](https://community.goniyo.com/u/vignesh_gokulakrishn)\
**Post date:** [September 25, 2023, 9:58am UTC](https://community.goniyo.com/t/dcb-niyo-customer-not-active/12018/5 "2023-09-25T09:58:15Z")

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Hello. I am also facing the same issue as the customer not found error keeps popping up when I open the App.