"Customer not active" on app

Biometric KYC successfully completed 3 weeks back. Not able to log-in through the app.
The app says “Customer not active” every time I input the mobile number associated with the newly created account.

Hey @Nishieth! Welcome to Niyo Community!

This shouldn’t have happened. We have highlighted this to our concerned team and are following up with them on a priority basis. Kindly allow us 2-3 business days and we’ll have this fixed from our end.