Complaint not resolved

I had issues with my card so i complaint abiut my card and they told me to dispatch a new card but its more than 1month but still card is not dispatched
Your customer service is pathetic

Hey @jvishw2!
Regret the inconvenience. :worried: We’re getting this checked with the bank. Kindly allow us some time and we’ll reach out to you with an update.

Regards,

I checked my app and new Debit card is generated so if card is dispatched Send me tracking id

What’s the status of my card?
When it will be dispatched??