# Ckyc seervers not responding please contact our customer care

**URL:** <https://community.goniyo.com/t/ckyc-seervers-not-responding-please-contact-our-customer-care/11213>\
**Category:** Banks\
**Tags:** sbm-bank\
**Created:** [April 11, 2022, 11:20am UTC](https://community.goniyo.com/t/ckyc-seervers-not-responding-please-contact-our-customer-care/11213 "2022-04-11T11:20:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Deepak\_manimuthu](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak_manimuthu/32/20741_2.png) [@Deepak\_manimuthu](https://community.goniyo.com/u/Deepak_manimuthu)\
**Post date:** [April 11, 2022, 11:20am UTC](https://community.goniyo.com/t/ckyc-seervers-not-responding-please-contact-our-customer-care/11213/1 "2022-04-11T11:20:05Z")

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Hi Team,

I am deepak manimuthu and 7010737271 is my I urgently need two Niyo SBM cards for my travel to singapore. I am unable to create account through ios mobile app “Niyo Global”.

I have submitted PAN Card and Aadhar Card details, but every time I am getting an error “oh no! The CKYC servers are not responding”

The error said that if problem persists we should contact Niyo team.

Can you please help?

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**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\
**Post date:** [April 11, 2022, 12:21pm UTC](https://community.goniyo.com/t/ckyc-seervers-not-responding-please-contact-our-customer-care/11213/2 "2022-04-11T12:21:06Z")

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Hey @Deepak_manimuthu! Welcome to Niyo Community!

We always recommend you not to share your personal detail like a phone number or email openly as your privacy matters to us. We’ve just checked your onboarding status and we are sorry to let you know that we cannot onboard you for Niyo Global by SBM due to a CKYC error. Our team is working to bring an alternative onboarding way to avoid such CKYC issues. However, it will take a few more days.

In the meantime, you may try [NiyoX](https://www.goniyo.com/niyox-equitas/) which offers 0 forex mark-up charges and many other benefits.

Regards,

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**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\
**Post date:** [October 10, 2022, 11:02am UTC](https://community.goniyo.com/t/ckyc-seervers-not-responding-please-contact-our-customer-care/11213/3 "2022-10-10T11:02:50Z")

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A post was merged into an existing topic: [Niyo Global Card customer care email](https://community.goniyo.com/t/niyo-global-card-customer-care-email/13983/8)