CKYC issue while account creation

Hi guys, I am receiving this pop up while creating my account on the app. Can someone please help me with what the issue here is? Initially when I tried creating my account it said that there is some server issue and I will have to try again later and when I tried logging in again it started throwing this pop up.

Hi @Nishita_Upadhyay ,

Welcome to the Niyo Community!

Hi all,

Firstly, we’re delighted and immensely thankful to you for agreeing to be our first adopters and beta users. Your trust in us has given us the confidence to build a robust product that we hope will transform lives of Indians travelling abroad.

Feedback about the product has been pouring in and we’re putting our best foot forward to fix every loophole that has been pointed out before we roll Niyo Global by SBM out in the market.

While we’re at it, we have a small request for users in the pre-onboarding stage -

Please write to us at with your concerns + registered mobile number + screenshots so we don’t miss out on any of the queries and resolve them on priority.

This will also help us track the queries better.

Thanks in advance!