Ckyc error upon account creation

Hello, i have already created my account with niyo x. Although i am still getting the ckyc error on niyo sbm. Do i have to wait longer for the process? I am traveling in a month so need updated from you guys asap.

Hey @Apurv_Dubey ! Welcome to :niyo_community: Community. Unfortunately, we cannot onboard you to Niyo Global SBM as your KYC records doesn’t meet the minimum requirements set by the partner bank. While I write this to you, I’d like to inform you that we’re building an alternative KYC method for onboarding. We’ll let you know once we start onboarding via the alternative KYC method.

Hope to serve you better in the future!

Regards,

i have already created a niyox account and equitas bank has done my full kyc. I still cannot create the account. Its saying ckyc couldn’t be found.