Hi team, So I used to have a CKYC error saying that I did not meet requirements, and after contacting your support I found out that there was a simplified entry in one of the KYCs I had with CKYC registry.
Now, I have got the KYC updated to a full KYC mode and the same is reflecting on the CKYC registry. Also note that I was having the same error with a substitute company of Niyo, and it has been fixed now that I have updated CKYC.
However to get it to reflect in Niyo App as well, you will have to delete my last saved application details so that I can start new. It is ‘Resuming’ the last application instead of ‘Creating’ a new applciation request and fetching data again from CKYC registry.
Request you to please call me on my registered phone number so that I can elaborate further. The issue got fixed with a rival zero forex banking company and I’m sure it will work now for Niyo Global as well.
Hi @Varun_Mehta, if your KYC is registered as a full KYC. You can retry onboarding with the latest version of the app. If there is any issue that persists kindly write to us at gloobal@goniyo.com our team will be happy to assist you better.
The app is ‘Resuming’ my application and still showing the same error without fetching FRESH KYC records again. Hence I request you to kindly remove my application from your database so that I can start again and my fresh KYC record can be fetched. As mentioned, if you’d call me I’ll be able to better explain.
All I am asking is for a callback, but I’m only getting the standard automated response which I got from them 1 year ago.
I have updates KYC but they would just tell me the reason for the error which came 1 year ago. They are not even re-initiating my application.
Atleast give me a call so that I can explain the issue as well as the solution for it.
@Vinay_Bagri@Virender_Bisht Would you guys be able to look into the CKYC issue which a very high number of your applicants are currently facing? I haven’t got any satisfactory response on email as well