Ckyc error despite having ckyc no

DESPITE HAVING CKYC REGISTERED I AM STILL GETTING CKYC ERROR.
I mailed on global@goniyo.com about the same and also sent my CKYC no to them but still no reply received.

Hey @Sandeep_Samant! Welcome to :niyo_community: Community. We completely understand your concern and we do apologize for the hassle. Having said that we regret to inform you that as of now we won’t be able to proceed with your onboarding as your CKYC data is not updated OR does not match our requirements.

A CKYC record is updated only if you hold a Mutual Funds account or a Bank account. The chances are you might already have these, but the bank or your mutual funds’ account partner might have not updated your KYC record in the directory.

While I write this we are working on an alternative for the same and you will be amongst the first ones to be informed of an update.

Regards,