Cash withdrawal failed in foreign ATM but money got deducted

I tried to withdraw 200 euros from ATM in Germany but due to some issue the ATM showed “function not available”. So I did not get the cash but amount got deducted from my account. I have raised a ticket (ID 1086350). Please look into the matter and refund the amount.

Hey @aniruddh4! Welcome to Niyo Community!

This is something usual. Our team has escalated this to the bank for investigation. The timeline for investigation may take up to 45-60 days. On receiving an update from the bank, we’ll reach out to you on your ticket 1086350.