Card not delivered

Hey @Jesvaan_Raj ,

Thank you for taking the time to speak with us and confirm that you’ve received a callback from the DCB Bank team regarding your card order and delivery. As discussed, please allow the standard TAT for your card to reach you. We truly appreciate your patience and understanding while this gets sorted.

Hi @Jesvaan_Raj,

Thank you for your valuable time on the call. We would like to inform you that your card has been delivered :partying_face:. Could you please take a moment to confirm the same here?:folded_hands: If you need any further assistance, please feel free to reach out. We are here to help.:blush:

Hey @Anirban_Dutta

We tried calling you but were unable to connect. Could you please take a moment to confirm if you have received the card? This will help us assist you promptly.

Yeah, I got the card just in time. Thanks

Hey @Anirban_Dutta

Thank you for the confirmation! Should you require any further assistance, please feel free to write back. We’re here to help. Take care :blush:

Hey @Jesvaan_Raj,

Thank you for your time over the call. As discussed, could you please take a moment to confirm the card delivery status here?

I applied for the Niyo Global (DCB Bank) card today as I’m travelling internationally on 17th January, so I’ll need the physical card within the next 6 days.

One of the main reasons I chose Niyo was because it mentioned card delivery in 3-4 days, which really suited my travel timeline. However, as of now, the card is not yet assigned, so I’m a little concerned about whether it will reach me in time.

If anyone here has recently applied and received their card quickly, or if the Niyo team can guide me on the expected timeline, it would be really helpful.

Thank you so much for your support. Appreciate it

Hey @RAMAVELLANDDURAI_K_U

Welcome to the Niyo Community! :hugs:

We completely understand the urgency, given your upcoming international travel on 17th January. We request you to kindly allow us some time to review this and get back to you. We appreciate your patience.

Yes but I need the card by 16th so I can travel hassle-free with the niyo card. I know that niyo is the better option and my professor suggest the card today. So without this forex card the travel might not go well.

Please consider processing my order fast.

Hey @RAMAVELLANDDURAI_K_U

We appreciate your time over the call. As discussed, once the card is shipped, we request you to kindly revert to us so we can take this up with the bank and explore prioritizing the delivery process. Please note that the card dispatch typically takes 1–2 days. We’ll continue to support you and keep you informed accordingly. Thank you for your patience and understanding..!

Hey @RAMAVELLANDDURAI_K_U

We appreciate your time over the call. We’ve forwarded the faster card delivery request to the bank and will try our best to have the card delivered to your registered communication address before your travel date. We’ll keep you informed of any further updates. Thank you for your patience and understanding.

Hey @RAMAVELLANDDURAI_K_U

Thank you for confirming that you have received your Niyo card. Thank you for your patience and support throughout the process. We wish you a smooth and hassle-free experience using your Niyo card on your travels. Safe travels! :airplane::globe_showing_europe_africa: