# Cannot see my Account and Card in Niyo App

**URL:** <https://community.goniyo.com/t/cannot-see-my-account-and-card-in-niyo-app/17776>\
**Category:** Help\
**Created:** [June 16, 2024, 7:55pm UTC](https://community.goniyo.com/t/cannot-see-my-account-and-card-in-niyo-app/17776 "2024-06-16T19:55:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![isamomin](https://avatars.discourse-cdn.com/v4/letter/i/c37758/32.png) [@isamomin](https://community.goniyo.com/u/isamomin)\
**Post date:** [June 16, 2024, 7:55pm UTC](https://community.goniyo.com/t/cannot-see-my-account-and-card-in-niyo-app/17776/1 "2024-06-16T19:55:42Z")

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Help required.  
I had existing DCB bank savings account , I was unable to process from the app, later i contacted my local DCB bank they created a new account and I got Niyo DCB debit card, but the problem is when I login into Niyo Global app using same phone number It doesn’t show me the card or any account details rather it asks to apply for Niyo DCB Card which I already have.  
Thanks

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**Author:** ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)\
**Post date:** [June 18, 2024, 12:38pm UTC](https://community.goniyo.com/t/cannot-see-my-account-and-card-in-niyo-app/17776/2 "2024-06-18T12:38:48Z")

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Hi @isamomin,

Apologies for the inconvenience you’ve experienced.

You can drop an email to [global@goniyo.com](mailto:global@goniyo.com) from your registered email ID so that the concerned team can get this checked and resolve this at the earliest.

Thank you for your understanding.