# Ask anything Niyo Card here! **URL:** \ **Category:** Cards\ **Created:** [June 28, 2024, 5:26am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831 "2024-06-28T05:26:21Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Vigneshn27](https://avatars.discourse-cdn.com/v4/letter/v/2bfe46/32.png) [@Vigneshn27](https://community.goniyo.com/u/Vigneshn27)\ **Post date:** [September 3, 2024, 4:19am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/22 "2024-09-03T04:19:02Z")
Hi @Akash-deep thanks for clearing 2nd point, 1 query still not acceptable, I used visa currency converter too ,even in that the amount was showing high. ---
**Author:** ![Akash-deep](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/akash-deep/32/33932_2.png) [@Akash-deep](https://community.goniyo.com/u/Akash-deep)\ **Post date:** [September 3, 2024, 4:39am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/23 "2024-09-03T04:39:02Z")
@Vigneshn27 We want to assure you that we follow the live Visa exchange rate portal for all our products to offer the best rates available to our users. For your reference, you can check the rates at this link: [Visa Exchange Rate Calculator](https://www.visa.co.in/support/consumer/travel-support/exchange-rate-calculator.html). If you still find that the rates seem higher, please don’t hesitate to reach out to us at [global@goniyo.com](mailto:global@goniyo.com). Kindly provide a screenshot of your concern, and we will be more than happy to review and assist you further. Thank you!! ---
**Author:** ![NIYOCOMM20240914WRBR](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/niyocomm20240914wrbr/32/34583_2.png) [@NIYOCOMM20240914WRBR](https://community.goniyo.com/u/NIYOCOMM20240914WRBR)\ **Post date:** [September 15, 2024, 4:32am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/24 "2024-09-15T04:32:47Z")
Hi Team, I am travelling to Nepal in 10days, After reaching there i am planing to withdraw cash from ATM in airport using niyo dcb debit card. So my question here is 1. Can i with draw money using niyo dcb debit card with out any issues in Nepal? 2. If we can withdraw then what will be the charges if i withdraw money from atm? ---
**Author:** ![anuragalive](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/anuragalive/32/32662_2.png) [@anuragalive](https://community.goniyo.com/u/anuragalive)\ **Post date:** [September 16, 2024, 9:43am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/26 "2024-09-16T09:43:37Z")
**Hi @NIYOCOMM20240914WRBR Mahesh,** _Welcome to the Niyo Community!_ I visited **Nepal** 🇳🇵 last month and had the chance to use my **Niyo DCB Debit Card** for both cash withdrawals💵 and POS payments. **It worked seamlessly in both cases.😊** I also used the **Niyo SBM Credit Card** for POS payments, and it worked well too. Just a heads-up about using Indian currency INR in Nepal: I noticed that you might end up paying more. For example, a shopkeeper quoted 100 Nepalese Rupees (~62 INR) for an item but asked for 80 INR (~128 NPR) if paying in Indian Rupees.🫡 **Tip 💥:** ` Make sure to use the ATM Locator feature on the Niyo app! It’s a handy tool to find surcharge-free ATMs.✅` Hope this helps!😊 ---
**Author:** ![maXcel\_Mishra](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/maxcel_mishra/32/34605_2.png) [@maXcel\_Mishra](https://community.goniyo.com/u/maXcel_Mishra)\ **Post date:** [September 16, 2024, 8:37am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/27 "2024-09-16T08:37:14Z")
Hi there, i am very to niyo i applied for sbm bank credit card but it was declined then i had to apply with dcb bank but i want sbm bank card is there any way so that i can get that card pls help me i am holder of dcb bank debit card pls help me to get the sbm card or is there anyway that can help me i m from delhi it should be available here but when i enter my pin code it declined help me ---
**Author:** ![Preeti](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@Preeti](https://community.goniyo.com/u/Preeti)\ **Post date:** [September 16, 2024, 10:36am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/28 "2024-09-16T10:36:49Z")
Hello @maXcel_Mishra [Welcome to the Niyo Community!](https://community.goniyo.com/t/welcome-to-the-niyo-community/16635) 🙌 We want to help you with this, but we’re unable to locate your details using your community username. Could you kindly share your details by sending me a direct message (DM)? Here’s how: - **Click on my profile icon**. - **Click on “MESSAGE”**. - Type your details in the message body and click **“Send Message”**. Alternatively, you can write to us at **[onb-global@goniyo.com](mailto:onb-global@goniyo.com)**. Please share your ticket number in your reply here, or if you already have a ticket number, let us know. We’ll look into it. Appreciate your patience in the meantime! ---
**Author:** ![maXcel\_Mishra](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/maxcel_mishra/32/34605_2.png) [@maXcel\_Mishra](https://community.goniyo.com/u/maXcel_Mishra)\ **Post date:** [September 17, 2024, 7:03am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/29 "2024-09-17T07:03:57Z")
i click on your profile but i am not getting any options that say’s message. ---
**Author:** ![Preeti](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@Preeti](https://community.goniyo.com/u/Preeti)\ **Post date:** [September 17, 2024, 7:24am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/30 "2024-09-17T07:24:09Z")
I’ve sent you a message in your DMs. Could you please take a look and get back to us with the details so we can assist you further? Thanks! ---
**Author:** ![Preeti](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@Preeti](https://community.goniyo.com/u/Preeti)\ **Post date:** [September 17, 2024, 10:53am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/31 "2024-09-17T10:53:06Z")
Thanks for joining the call with me, Manish. Unfortunately, we can’t complete your SBM account onboarding digitally due to an issue on the SBM bank’s end. 😥 However, you can still use your Niyo DCB card smoothly for all your international transactions. 💸 I hope I was able to address all your concerns. If you have any more questions, feel free to reach out! 😇 ---
**Author:** ![maXcel\_Mishra](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/maxcel_mishra/32/34605_2.png) [@maXcel\_Mishra](https://community.goniyo.com/u/maXcel_Mishra)\ **Post date:** [September 17, 2024, 11:07am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/32 "2024-09-17T11:07:08Z")
**Thank you so much Preeti** for the help i am really glad to see that i got **my issue resolve in real time**. i love the niyo global service thank you so much. ---
**Author:** ![Preeti](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@Preeti](https://community.goniyo.com/u/Preeti)\ **Post date:** [September 17, 2024, 11:09am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/33 "2024-09-17T11:09:52Z")
You’re very welcome! 🥰 If you need any more help or have any questions in the future, just let us know. Thank you for your kind words! Have a lovely day ahead and an amazing trip. 😃 ---
**Author:** ![NIYOCOMM20241001UTDX](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/niyocomm20241001utdx/32/34894_2.png) [@NIYOCOMM20241001UTDX](https://community.goniyo.com/u/NIYOCOMM20241001UTDX)\ **Post date:** [October 2, 2024, 3:45am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/34 "2024-10-02T03:45:31Z")
@anuragalive Hi Anurag, when did you used the Niyo DCB debit card in Nepal last time? I received my card recently and planning to travel in Nepal. I checked with Niyo Customer service and they mentioned it won’t work in Nepal. ---
**Author:** ![Preeti](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@Preeti](https://community.goniyo.com/u/Preeti)\ **Post date:** [October 2, 2024, 4:21am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/35 "2024-10-02T04:21:26Z")
Hello @NIYOCOMM20241001UTDX [Welcome to the Niyo Community!](https://community.goniyo.com/t/welcome-to-the-niyo-community/16635) 🙌 We want to clear up any confusion you might have about using your Niyo DCB card in other countries. 🌎 Great news 😄: it works seamlessly in Nepal! Plus, you can use our “ **Test a Transaction** ” feature to ensure everything goes smoothly for any country you plan to visit **[Niyo: Global Cards for Travel](https://www.goniyo.com/oa/dcb/first-transaction.)** If you have any other questions, feel free to ask! ---
**Author:** ![NIYOCOMM20241001UTDX](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/niyocomm20241001utdx/32/34894_2.png) [@NIYOCOMM20241001UTDX](https://community.goniyo.com/u/NIYOCOMM20241001UTDX)\ **Post date:** [October 2, 2024, 5:23am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/36 "2024-10-02T05:23:38Z")
@Preeti yesterday I was checking with Niyo Bot Support. They mentioned it is not valid in Nepal. Can you please confirm. ---
**Author:** ![anuragalive](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/anuragalive/32/32662_2.png) [@anuragalive](https://community.goniyo.com/u/anuragalive)\ **Post date:** [October 2, 2024, 7:40am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/37 "2024-10-02T07:40:41Z")
Hi @NIYOCOMM20241001UTDX , Yes, I’ve used the Niyo DCB Debit card in Nepal for both ATM withdrawals and POS payments. While the app may indicate that it won’t work there, I found that it did work just fine. I was there in July 2024, and I had no issues at all. Safe travels! 🤗 ---
**Author:** ![Preeti](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@Preeti](https://community.goniyo.com/u/Preeti)\ **Post date:** [October 2, 2024, 7:46am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/38 "2024-10-02T07:46:38Z")
Hi Sangram, we tried to reach you by phone, but it looks like you were not available. Just wanted to confirm that the Niyo DCB card will definitely work in Nepal. For extra peace of mind, you can use the “ **Test a Transaction** ” feature with the link we shared earlier. 💡 Hope that helps! Let us know if you have any other questions. 🙌 ---
**Author:** ![Premakumar\_Kootagal](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/premakumar_kootagal/32/35154_2.png) [@Premakumar\_Kootagal](https://community.goniyo.com/u/Premakumar_Kootagal)\ **Post date:** [October 16, 2024, 2:35am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/40 "2024-10-16T02:35:05Z")
Hello Nio family, my son has gone to Germany for higher studies carrying Nio card. He has already spent more than 7 lakhs on the foreign remittance for fee and accomodation. The card is deducting a TCS of 20% ,not 5% as claimed by DCB. We are in a fix. Please clarify. Thanks ---
**Author:** ![saraswathi.r](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@saraswathi.r](https://community.goniyo.com/u/saraswathi.r)\ **Post date:** [October 16, 2024, 3:41am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/41 "2024-10-16T03:41:00Z")
Hey @Premakumar_Kootagal [Welcome to the Niyo Community!](https://community.goniyo.com/t/welcome-to-the-niyo-community/16635) 🙌 We understand your concern regarding the 20% TCS that is being charges on exeeding the limit of 7 Lakhs. Kindly allow us an opputunity to have this checked and connect with you for further assistance. Thank you! ---
**Author:** ![saraswathi.r](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@saraswathi.r](https://community.goniyo.com/u/saraswathi.r)\ **Post date:** [October 16, 2024, 11:41am UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/42 "2024-10-16T11:41:25Z")
Hey @Premakumar_Kootagal We tried calling you but unfortunately couldn’t connect. Upon checking with the bank, we noticed that no transactions have been made this financial year on the Niyo DCB account linked with the mobile number ending with XXXXX7292. If this isn’t the account you’re referring to, please send us a DM with your registered mobile number. Here’s how to DM us: Tap on my profile icon. Select “MESSAGE”. Type your details in the message body. Upload any screenshots by clicking the upload icon, then hit “Send Message”. Alternatively, you can email us at [global.escalation@goniyo.com](mailto:global.escalation@goniyo.com) with your ticket number. If you already have an open ticket, kindly share the ticket number here, and we’ll follow up. Appreciate your patience! 😊 ---
**Author:** ![Premakumar\_Kootagal](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/premakumar_kootagal/32/35154_2.png) [@Premakumar\_Kootagal](https://community.goniyo.com/u/Premakumar_Kootagal)\ **Post date:** [October 16, 2024, 12:55pm UTC](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831/43 "2024-10-16T12:55:28Z")
Madam, probably my concern was read properly. I mentioned the issue pertaining to nio card of my son, not mine. His nio card is linked with 9\*\*\*\*\*\*\*\*9. I have also asked my son to rise the ticket. His mail id linked with bank is [prashanthp0703@gmail.com](mailto:pra ********** @gmail.com) [Previous page](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831.md?page=1) [Next page](https://community.goniyo.com/t/ask-anything-niyo-card-here/17831.md?page=3)