# App on Android continuously in loading state/App not working

**URL:** <https://community.goniyo.com/t/app-on-android-continuously-in-loading-state-app-not-working/17131>\
**Category:** Help\
**Created:** [September 25, 2023, 9:58am UTC](https://community.goniyo.com/t/app-on-android-continuously-in-loading-state-app-not-working/17131 "2023-09-25T09:58:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kedarkale](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/kedarkale/32/32461_2.png) [@kedarkale](https://community.goniyo.com/u/kedarkale)\
**Post date:** [September 25, 2023, 9:58am UTC](https://community.goniyo.com/t/app-on-android-continuously-in-loading-state-app-not-working/17131/1 "2023-09-25T09:58:22Z")

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Hi Team,  
I am using an Android Phone, using the app Niyo Global (DCB bank).  
After I login to the app using the passcode, the app is constantly in loading state and terminates after few seconds.  
I am not able to perform any activity in the application.  
I have cleared the cache, uninstalled the app installed again, still facing this same issue.  
Can you please look into this on priority as it is causing lot of inconvenience to me during my travel.  
I have sent the email to Niyo global team as well for this. ticket number 1842110.

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**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\
**Post date:** [September 28, 2023, 6:35am UTC](https://community.goniyo.com/t/app-on-android-continuously-in-loading-state-app-not-working/17131/2 "2023-09-28T06:35:00Z")

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Hi Kedarkale!

Apologies for the inconvenience cased.

We have highlighted the issue and we are following up with our team to get the issue resolve at the earliest.

Meanwhile you can write an email to [global@goniyo.com](mailto:global@goniyo.com).

Thanks