App crashing on launch

Hi guys, the app has started crashing right after launching on my iPhone6.
Software version- iOS 12.5.5
Model number- MG492HN/A

Hey @CapWilder! Allow us to get this checked for you. LK

1 Like

Hey @CapWilder! Thanks for your time over the call. We’ve escalated this issue to our technical team. We’d request you to allow us some more time and we’ll definitely try to help you with this.

Regards,

1 Like

Hey @CapWilder! For further investigation, we’d request you to help us with the screen recording of the issue you are facing. You may send a direct message to us.

1 Like

@CapWilder Thanks for sharing.

1 Like

Any update on this? I updated the app but it’s still crashing.

Hey @CapWilder! We are sorry about the delay happening from our end. We are following up with our team on a regular basis. Kindly allow us some more time and we’ll try to help you with this.

1 Like

Updated the app again. Problem solved! :smiley:
Thanks for the help!

Hey @CapWilder! Thanks for letting us know. :slightly_smiling_face:

Feel free to reach out to us for any further assistance. Rest assured, we are happy to help you.

Regards,

1 Like

Hi there,
Updated right now to version 1.0.53 and now getting the same bug again.

Hey @CapWilder! Inconvenience regretted! Kindly allow us some time for this and we’ll have this checked for you.

1 Like

@CapWilder Can you please help us with a screenshot of the settings page of your device that shows the software version, and model?

1 Like

Software version- iOS 12.5.5
Model number- MG492HN/A

Thanks for confirming!