# Amount debited but Transaction failed! WHAT TO DO?!?!

**URL:** https://community.goniyo.com/t/amount-debited-but-transaction-failed-what-to-do/13420
**Category:** Banks
**Tags:** banking
**Created:** [August 29, 2022, 11:34am UTC](https://community.goniyo.com/t/amount-debited-but-transaction-failed-what-to-do/13420 "2022-08-29T11:34:27Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![astra](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@astra](https://community.goniyo.com/u/astra)
#### Post date: [August 29, 2022, 11:34am UTC](https://community.goniyo.com/t/amount-debited-but-transaction-failed-what-to-do/13420/1 "2022-08-29T11:34:27Z")

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Hi I tried to pay my Hostel rent in UK via Niyo Global Card!. **But the transaction got failed for some reason and my money got debited!!** Inhave attached the transaction details below!. Please refund the amount as fast as possible since I have to pay my rent by Sept 3rd. I had trusted NiyoGlobal but!!. Please help me here!!!

 ![IMG-20220829-WA0008](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/5/2/52f9497d15c8741fb1858f9eece08847bdb4a60a.jpeg)

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### Author: ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)
#### Post date: [August 30, 2022, 5:53am UTC](https://community.goniyo.com/t/amount-debited-but-transaction-failed-what-to-do/13420/2 "2022-08-30T05:53:13Z")

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Hey @astra! Welcome to Niyo Community!

We are sorry about this instance. If the amount has been deducted for a failed transaction, an auto refund shall be processed within 15 business days, and we kindly request you to wait until then. If you do not receive the refund in the given timeframe, feel free to connect with our live chat support through the Niyo SBM app or write to us at [global@goniyo.com](mailto:global@goniyo.com) from your registered email and we’ll help you with it.

Regards,

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### Author: ![SRISHTI\_singh](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/srishti_singh/32/37992_2.png) [@SRISHTI\_singh](https://community.goniyo.com/u/SRISHTI_singh)
#### Post date: [August 28, 2025, 5:18am UTC](https://community.goniyo.com/t/amount-debited-but-transaction-failed-what-to-do/13420/3 "2025-08-28T05:18:34Z")

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Hey did you get Ur money back..as i am facing same issue

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### Author: ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)
#### Post date: [August 28, 2025, 5:19am UTC](https://community.goniyo.com/t/amount-debited-but-transaction-failed-what-to-do/13420/4 "2025-08-28T05:19:18Z")

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Hey @SRISHTI_singh,

  

We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.

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### Author: ![saraswathi.r](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@saraswathi.r](https://community.goniyo.com/u/saraswathi.r)
#### Post date: [January 19, 2026, 2:58am UTC](https://community.goniyo.com/t/amount-debited-but-transaction-failed-what-to-do/13420/5 "2026-01-19T02:58:12Z")

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A post was merged into an existing topic: [Transactions and Refunds on Niyo Cards](https://community.goniyo.com/t/transactions-and-refunds-on-niyo-cards/18133/1218)

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### Author: ![saba8](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@saba8](https://community.goniyo.com/u/saba8)
#### Post date: [March 2, 2026, 10:21am UTC](https://community.goniyo.com/t/amount-debited-but-transaction-failed-what-to-do/13420/6 "2026-03-02T10:21:40Z")

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If the transaction failed but money was debited, it’s usually a temporary hold.

In most cases, the amount is auto-reversed within 7 to 15 working days.

Check the status in your Niyo app. If the refund doesn’t reflect within the timeline, contact in-app support or email from your registered ID with the transaction reference.

Avoid retrying multiple times immediately.