# After doing KYC the debit card Request is rejected by bank **URL:** \ **Category:** Banks\ **Tags:** niyo-equitas\ **Created:** [May 8, 2021, 10:11am UTC](https://community.goniyo.com/t/after-doing-kyc-the-debit-card-request-is-rejected-by-bank/6102 "2021-05-08T10:11:48Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Raghav\_Banga](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/raghav_banga/32/3340_2.png) [@Raghav\_Banga](https://community.goniyo.com/u/Raghav_Banga)\ **Post date:** [May 8, 2021, 10:11am UTC](https://community.goniyo.com/t/after-doing-kyc-the-debit-card-request-is-rejected-by-bank/6102/1 "2021-05-08T10:11:48Z")
![Screenshot_2021-05-08-15-19-38-005_com.google.android.gm](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/2X/6/6c0b71f2658c88e4c0ec97105e263773fb5a7e4e.jpeg) After doorstep KYC was done for my bank Account, I recieved an email as well as message from Equitas bank that my issuance for my debit card has been closed successfully -service request number 2105060332636414 And contact branch or customer care ,in case of any help. Please check and help me with issuing me physical debit card. ---
**Author:** ![ATanu\_DaS](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/atanu_das/32/3177_2.png) [@ATanu\_DaS](https://community.goniyo.com/u/ATanu_DaS)\ **Post date:** [May 8, 2021, 10:32am UTC](https://community.goniyo.com/t/after-doing-kyc-the-debit-card-request-is-rejected-by-bank/6102/2 "2021-05-08T10:32:26Z")
The same thing happened with me…but in Card setting section their showing that your card reached to you before or on (the date) Then how can it’s showing though? 🤔 ---
**Author:** ![Raghav\_Banga](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/raghav_banga/32/3340_2.png) [@Raghav\_Banga](https://community.goniyo.com/u/Raghav_Banga)\ **Post date:** [May 8, 2021, 10:36am UTC](https://community.goniyo.com/t/after-doing-kyc-the-debit-card-request-is-rejected-by-bank/6102/3 "2021-05-08T10:36:19Z")
I think the app is just showing old thing, but now our request of issuance of Debit Card has been cancelled . This is a smart move from Equitas that the Physical Debit Card will be delivered only after full KYC , and after Doing Full KYC , they simply close our card issuance . ---
**Author:** ![ATanu\_DaS](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/atanu_das/32/3177_2.png) [@ATanu\_DaS](https://community.goniyo.com/u/ATanu_DaS)\ **Post date:** [May 8, 2021, 10:38am UTC](https://community.goniyo.com/t/after-doing-kyc-the-debit-card-request-is-rejected-by-bank/6102/4 "2021-05-08T10:38:36Z")
Don’t know the thing what the bank is exactly doing… But however it’s a automatically process mean u done ur kyc and the card is automatically ordered by them By chance i tap on the card and reorder may be these is the fault from me They closed the issuance of new debit card I’m not sure though ---
**Author:** ![Lucky](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/lucky/32/1947_2.png) [@Lucky](https://community.goniyo.com/u/Lucky)\ **Post date:** [May 8, 2021, 12:49pm UTC](https://community.goniyo.com/t/after-doing-kyc-the-debit-card-request-is-rejected-by-bank/6102/5 "2021-05-08T12:49:26Z")
Please rest assured, the email is just a confirmation that your debit card has been issued and will be dispatched shortly. The card should be delivered to your respective communication addresses in 10-15 business days. Hope this clarifies everything! 😇 LK