It has been more than 15 days and you are not able to change the communication address. Shut down your business if you can’t cater to these queries immediately.
I checked with SBM bank support and they mentioned that it needs to be updated in your systems before SBM can change at their end.
The ticket id is 1357031.
I have followed up multiple times now and this community post is my last resort before I look for other options. Your chat support is the worst in the entire fintech industry. Only bot answers and that too with a templatized message. Have some courtesy to cater to customers and not just rely on building the app.
I have emailed and cc’ed the SBM bank as well and the request id in their systems is SR158591.
Could you change the address asap and I can order the card?