Account Temporarily Frozen

URGENT - My account shows temporarily frozen and I can’t make any transactions. The customer support is not responding and the contact number given does not make us speak to any representative and deducts call charges.
This should be treated as urgent and needs to be resolved ASAP.
Even the debit card has still not reached me and it’s been over a month.

Hey @Dheeraj_Soni ! Welcome to Niyo Community. We’re sorry you had to face this issue. Not to worry, we’ll take this up on priority basis and get back to you.


This is wrong. None of your numbers are working!! You are operating a bank and with no customer service??

Hi @Dheeraj_Soni ,

We have escalated this issue to the bank in your behalf.


Hi @Prerna ,

Welcome to the Niyo Community!

We have a 24x7 in app customer support, you can reach out to them from NiyoX App> Menu > Support. I assure you they are working tirelessly round the clock to provide you with a seamless user experience.


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