# Account problem

**URL:** <https://community.goniyo.com/t/account-problem/12640>\
**Category:** Help\
**Created:** [July 20, 2022, 3:19pm UTC](https://community.goniyo.com/t/account-problem/12640 "2022-07-20T15:19:33Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Rohan14](https://avatars.discourse-cdn.com/v4/letter/r/e0b2c6/32.png) [@Rohan14](https://community.goniyo.com/u/Rohan14)\
**Post date:** [July 20, 2022, 3:19pm UTC](https://community.goniyo.com/t/account-problem/12640/1 "2022-07-20T15:19:33Z")

</div>

Unable to create account

---

<div class="post-metadata">

**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\
**Post date:** [July 21, 2022, 4:47am UTC](https://community.goniyo.com/t/account-problem/12640/2 "2022-07-21T04:47:50Z")

</div>

Hey @Rohan14! Welcome to Niyo Community!

We couldn’t identify any traces of attempts that you’ve made (using your mobile number/email) to create a Niyo SBM account. Kindly help us with the mobile number/email that you are using to create a Niyo SBM account. Also, share a relevant screenshot of the app where you’ve stuck.

Regards,