Account opening pending

Hi, myself SONDIPON MAZUMDER, I created account with neyo global account by SBM but at my last step ut says account opening pending i also mailed to neyo global official but no response received from officials dont know what happened. My ticket number for the concern is 1411797. Please help me to solve this

Hey @SONDIPON_MAZUMDER! Welcome to Niyo Community!

We are sorry to inform you that we cannot onboard you for Niyo Global due to some onboarding-related issues. We will reach out to you in the future in case we can onboard you.