# Account not created , more than 2 months

**URL:** <https://community.goniyo.com/t/account-not-created-more-than-2-months/14029>\
**Category:** Banks\
**Tags:** sbm-bank\
**Created:** [October 12, 2022, 9:33am UTC](https://community.goniyo.com/t/account-not-created-more-than-2-months/14029 "2022-10-12T09:33:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Aish7498](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@Aish7498](https://community.goniyo.com/u/Aish7498)\
**Post date:** [October 12, 2022, 9:33am UTC](https://community.goniyo.com/t/account-not-created-more-than-2-months/14029/1 "2022-10-12T09:33:27Z")

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It’s more than 2 months. My account is not created yet. I mail many times but don’t got any solution. Try to so this problem asap.

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**Author:** ![Ranjith](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/ranjith/32/10094_2.png) [@Ranjith](https://community.goniyo.com/u/Ranjith)\
**Post date:** [October 12, 2022, 10:14am UTC](https://community.goniyo.com/t/account-not-created-more-than-2-months/14029/2 "2022-10-12T10:14:18Z")

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Hey @Aish7498

Welcome to our Niyo Community 🙂

We regret the hassle experience, kindly inbox your registered mobile number for our team to check and offer you the needed support.

Gracias,  
Ranjith M

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**Author:** ![Aish7498](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@Aish7498](https://community.goniyo.com/u/Aish7498)\
**Post date:** [October 12, 2022, 10:29am UTC](https://community.goniyo.com/t/account-not-created-more-than-2-months/14029/3 "2022-10-12T10:29:02Z")

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Name :- Aishwary Sahu  
Registered Mobile No :- 7#######0

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**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\
**Post date:** [October 13, 2022, 7:40am UTC](https://community.goniyo.com/t/account-not-created-more-than-2-months/14029/4 "2022-10-13T07:40:33Z")

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Hey @Aish7498! We’ve masked your details due to privacy concerns. We always recommend sharing your details only via a direct message or with the live chat support team.

A few users are facing this issue while onboarding for Niyo SBM. This has been highlighted to our team and they are working on it. Unfortunately, it’s taking a long time and we do not have a tentative timeline for it. We’ll reach out to you upon receiving an update on this from our team. In the meantime, you may use your NiyoX card for your transactions. It offers 0 mark up charges on international transactions.

Regards,