# Account is blocked **URL:** \ **Category:** Help\ **Created:** [July 21, 2022, 7:58am UTC](https://community.goniyo.com/t/account-is-blocked/12651 "2022-07-21T07:58:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [July 21, 2022, 7:58am UTC](https://community.goniyo.com/t/account-is-blocked/12651/1 "2022-07-21T07:58:59Z")
During my account registration, I exceeded the limit trail because of passport file number.The passport file number had a O, which looked like 0(zero) and I was typing zero so my account got blocked.Isn’t there any chance you can unblock my account? I was talking on a live chat and he said there’s a policy that after 7 trials account gets blocked permanently. Can’t you just unblock as genuinely I wasn’t aware that it was O and not zero. I can also send a screenshot that every human being’s eye will see the file number as 0(zero). What should i do now ??? ---
**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\ **Post date:** [July 21, 2022, 9:55am UTC](https://community.goniyo.com/t/account-is-blocked/12651/2 "2022-07-21T09:55:18Z")
Hey @Divyesh! Welcome to Niyo Community! This has been highlighted to our team to check for the possibility to reset the passport file number validation. We’ll reach out to you upon receiving an update. It would be great if you can please allow us time. Regards, ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [July 21, 2022, 10:17am UTC](https://community.goniyo.com/t/account-is-blocked/12651/3 "2022-07-21T10:17:37Z")
Why my file number is not acceptable regardless it is right?? ---
**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\ **Post date:** [July 21, 2022, 10:37am UTC](https://community.goniyo.com/t/account-is-blocked/12651/4 "2022-07-21T10:37:33Z")
Hi @Divyesh, thanks for your time over the call. Since there is a mismatch in your name on your documents, we are unable to onboard you for Niyo SBM as of now. We’d request you to please update your name and then let us know and we’ll try to help you further. Regards, ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [July 21, 2022, 11:37am UTC](https://community.goniyo.com/t/account-is-blocked/12651/5 "2022-07-21T11:37:26Z")
Thank you for your response ---
**Author:** ![Vrushal\_Raut](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/vrushal_raut/32/25631_2.png) [@Vrushal\_Raut](https://community.goniyo.com/u/Vrushal_Raut)\ **Post date:** [July 29, 2022, 12:09pm UTC](https://community.goniyo.com/t/account-is-blocked/12651/6 "2022-07-29T12:09:03Z")
A similar thing happened to me also instead of “O” I mistakenly consider “0” so because of that I was permanently banned from registration. I suggest putting input validation as we do for PAN Card numbers. ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [July 29, 2022, 6:02pm UTC](https://community.goniyo.com/t/account-is-blocked/12651/7 "2022-07-29T18:02:41Z")
I got the name in adharcard change so plz tell me the next step and call me as you call in past to get clarification. Divyesh ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [July 31, 2022, 12:37pm UTC](https://community.goniyo.com/t/account-is-blocked/12651/8 "2022-07-31T12:37:01Z")
Hello Niyo Give the reply my account is blocked and i want to activate the account i have talk with you in past and you told me to change the name in adharcard so i have done it so plz give the feed back on this I want to activate my account Divyesh ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [August 2, 2022, 11:24am UTC](https://community.goniyo.com/t/account-is-blocked/12651/9 "2022-08-02T11:24:16Z")
Give the feedback as soon as possible because i want the card in hurry ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [August 3, 2022, 9:57am UTC](https://community.goniyo.com/t/account-is-blocked/12651/10 "2022-08-03T09:57:45Z")
I really need the card in hurry so give me some information regarding that. ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [August 4, 2022, 10:08am UTC](https://community.goniyo.com/t/account-is-blocked/12651/11 "2022-08-04T10:08:45Z")
Hello niyo, I really want the card in urgent basis and my trial limit is exceeded so gove me feedback as soon as possible Divyesh ---
**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\ **Post date:** [August 4, 2022, 11:24am UTC](https://community.goniyo.com/t/account-is-blocked/12651/12 "2022-08-04T11:24:06Z")
Hey @Divyesh! If you have updated the names on your document, please share them with us at [onb-global@goniyo.com](mailto:onb-global@goniyo.com) from your registered email or reach out to live chat support through the app so that our team can validate them and try to help you to proceed further. Regards, ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [August 4, 2022, 11:42am UTC](https://community.goniyo.com/t/account-is-blocked/12651/13 "2022-08-04T11:42:47Z")
What i need to submit to them??? ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [August 4, 2022, 11:48am UTC](https://community.goniyo.com/t/account-is-blocked/12651/14 "2022-08-04T11:48:40Z")
Do i need to send them documents in pdf format via email? Divyesh ---
**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\ **Post date:** [August 4, 2022, 11:57am UTC](https://community.goniyo.com/t/account-is-blocked/12651/15 "2022-08-04T11:57:33Z")
Yes @Divyesh! You are right. You have to send an email sharing the documents. Let us know here once you send an email. ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [August 4, 2022, 12:42pm UTC](https://community.goniyo.com/t/account-is-blocked/12651/16 "2022-08-04T12:42:57Z")
I only send the querry regarding this but i forgot to upload the documents and also which documents i need to share with you. Divyesh ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [August 4, 2022, 3:49pm UTC](https://community.goniyo.com/t/account-is-blocked/12651/17 "2022-08-04T15:49:40Z")
I have sent the pdf file of adhar card , pancard and passport now plz give the reply as soon as possible. ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [August 5, 2022, 12:08pm UTC](https://community.goniyo.com/t/account-is-blocked/12651/18 "2022-08-05T12:08:11Z")
Hey deepak plz tell me the next step?? ---
**Author:** ![Divyesh](https://avatars.discourse-cdn.com/v4/letter/d/ba8739/32.png) [@Divyesh](https://community.goniyo.com/u/Divyesh)\ **Post date:** [August 5, 2022, 12:09pm UTC](https://community.goniyo.com/t/account-is-blocked/12651/19 "2022-08-05T12:09:36Z")
They are telling me to it is impossible to activate my account.what is this??? Just delete my account so i can recreate it . Divyesh ---
**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\ **Post date:** [August 6, 2022, 7:37am UTC](https://community.goniyo.com/t/account-is-blocked/12651/20 "2022-08-06T07:37:36Z")
Hey @Divyesh! I’m having this checked with my team. Kindly wait for 2-3 business days and I’ll try to update the status to you on this. Regards, [Next page](https://community.goniyo.com/t/account-is-blocked/12651.md?page=2)