Account Frozen by niyo team and no help


My account got mistakenly credited by the niyo team. This is a common mistake and the bank just debits the amount back after informing the customer. But I received a mail today stating that my account has been frozen till the amount is debited.
It literally takes just one second to debit the amount. Now, I am stuck in a foreign country with no card. And their customer service is so shitty. I messaged on what’s app, no reply even after 10 hours. I mailed them, no reply.

Please help. I am stuck.

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Hey Deepak! Welcome to the Niyo Community! We sincerely apologize for the hassle. The team tried to reach you but we were unable to get a response. Please be assured that your account is completely active now and we have also made a note of your feedback to ensure that we strongly avoid any such circumstances in the future. LK

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