# Account balance not reflecting

**URL:** <https://community.goniyo.com/t/account-balance-not-reflecting/17980>\
**Category:** Help\
**Created:** [July 19, 2024, 8:49pm UTC](https://community.goniyo.com/t/account-balance-not-reflecting/17980 "2024-07-19T20:49:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Tanisha\_Sabherwal](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/tanisha_sabherwal/32/33683_2.png) [@Tanisha\_Sabherwal](https://community.goniyo.com/u/Tanisha_Sabherwal)\
**Post date:** [July 19, 2024, 8:49pm UTC](https://community.goniyo.com/t/account-balance-not-reflecting/17980/1 "2024-07-19T20:49:30Z")

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I am outside India, I am in urgent need of cash, I transferred money which is not reflecting in my account, please help.

Cust ID: 106454226

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**Author:** ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)\
**Post date:** [July 25, 2024, 5:48am UTC](https://community.goniyo.com/t/account-balance-not-reflecting/17980/2 "2024-07-25T05:48:01Z")

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Hi @Tanisha_Sabherwal,

Welcome to the Niyo Community! 🙌

I understand the urgency of the situation regarding your payment. For assistance with transactions involving your Niyo DCB card, please reach out directly to [customercare@dcbbank.com](mailto:customercare@dcbbank.com).

You can also contact them at 040 68157777 or 022 68997777 during their operating hours from 8:30 AM to 8:30 PM.

Thank you for your understanding.