About onboarding niyo sbm

Why I am not able to create account on niyo sbm,the process always stops at ckyc database entry not,however i have my ckyc registered on kra .

Hey @kovit_dhawan

Welcome to our Niyo community!

We are unable to fetch your complete details through the CKYC servers, due to which we are unable to proceed with your account creation process. However, you need not worry as the concerned team is already working on this and it should be fixed soon. We will keep you posted as soon as we receive an update on this. Thank you!


How much it would take to resolve the issue as i want to order the card because i will be going next month outside india.

Kovit Dhawan