I’m seeing CKYC issue when I’m trying to apply for Niyo Global card.
I have a full CKYC submitted and have with me the 14 digit reference number as well.
Can you guys please help me clear this bug ?
I can share more details if you need.
Hey @harikiran_gc! As per our system, we observed that you have a CKYC number which is OTP-Based e-KYC. To onboard for Niyo Global by SBM, the CKYC type should be a Normal one instead of OTP-Based. For this reason, we couldn’t onboard you for Niyo SBM and we are sorry about it. You may connect with KYC Registration Agency like Karvy or CVLKRA to update your KYC details.
Hi Deepak, I just checked and I do have the CKYC in Normal mode. Here is the Screenshot of the same.
Also, I have another CKYC record updated recently in the normal mode on 24 Mar 2022.
I can share you with the PDF of the same as received from CKYC.
Please check, looks like a bug at your end.
Let me know what else you need to verify?
Kindly inbox us your CKYC number (Normal mode) and we’ll have that checked with our team.