Hey @harikiran_gc! As per our system, we observed that you have a CKYC number which is OTP-Based e-KYC. To onboard for Niyo Global by SBM, the CKYC type should be a Normal one instead of OTP-Based. For this reason, we couldn’t onboard you for Niyo SBM and we are sorry about it. You may connect with KYC Registration Agency like Karvy or CVLKRA to update your KYC details.