# 24/7 Support **URL:** https://community.goniyo.com/c/featured/24-7-support/89.md [Latest](https://community.goniyo.com/latest.md) · [Categories](https://community.goniyo.com/categories.md) · [Tags](https://community.goniyo.com/tags.md) --- ## [About the 24/7 Support category](https://community.goniyo.com/t/about-the-24-7-support-category/17814)
**Author:** [@akuzo\_niyo](https://community.goniyo.com/u/akuzo_niyo)\ **Replies:** 0
--- ## [Amount not recieved in my dcb account customer support does not help at all](https://community.goniyo.com/t/amount-not-recieved-in-my-dcb-account-customer-support-does-not-help-at-all/32344)
**Author:** [@AMAN\_JOSHI](https://community.goniyo.com/u/AMAN_JOSHI)\ **Replies:** 2\ **Last updated:** [August 25, 2026, 5:10am UTC](https://community.goniyo.com/t/amount-not-recieved-in-my-dcb-account-customer-support-does-not-help-at-all/32344 "2026-08-25T05:10:14Z")
I did a transaction of Rs.50000 towards my nio debit card through upi (sbi bank) but the balance wasn’t updated. I tried reaching out customer care and they told me to check with sender’s bank. I checked with them and th… --- ## [Video KYC got rejected due to mistake while filling in details](https://community.goniyo.com/t/video-kyc-got-rejected-due-to-mistake-while-filling-in-details/17951)
**Author:** [@Sai\_Sujith\_Valluru](https://community.goniyo.com/u/Sai_Sujith_Valluru)\ **Replies:** 6\ **Last updated:** [July 20, 2026, 12:42pm UTC](https://community.goniyo.com/t/video-kyc-got-rejected-due-to-mistake-while-filling-in-details/17951 "2026-07-20T12:42:43Z")
Hey Team, I was trying to get my niyo debit card activated with dcb and while filling the details, i gave the occupation of mine incorrectly, My video kyc was rejected because of that and the person on call didnt give m… --- ## [Inward Remittance transaction](https://community.goniyo.com/t/inward-remittance-transaction/31774)
**Author:** [@Shaik\_Mohammad\_Asif](https://community.goniyo.com/u/Shaik_Mohammad_Asif)\ **Replies:** 3\ **Last updated:** [May 13, 2026, 11:31am UTC](https://community.goniyo.com/t/inward-remittance-transaction/31774 "2026-05-13T11:31:41Z")
I have received money from abroad till when It will credit in my account I have received this mail from SBM Dear SHAIK MOHAMMAD ASIF, Greeting from SBM Bank India! We have received an inward remittance transaction fo… --- ## [Niyo App Not Working](https://community.goniyo.com/t/niyo-app-not-working/29269)
**Author:** [@bhawin](https://community.goniyo.com/u/bhawin)\ **Replies:** 69\ **Last updated:** [February 25, 2026, 2:57am UTC](https://community.goniyo.com/t/niyo-app-not-working/29269 "2026-02-25T02:57:13Z")
Hi Team, I’m using a Pixel 8 device and with recent updates to the app, I’m unable use on the device. I’m getting the following message since yesterday: “You’re running the app on an unsupported device. Please switch t… --- ## [Not able to make payment on agoda.com with Niyo Global DCB Debit card](https://community.goniyo.com/t/not-able-to-make-payment-on-agoda-com-with-niyo-global-dcb-debit-card/19701)
**Author:** [@Darshit\_Pathak](https://community.goniyo.com/u/Darshit_Pathak)\ **Replies:** 4\ **Last updated:** [October 10, 2024, 6:24am UTC](https://community.goniyo.com/t/not-able-to-make-payment-on-agoda-com-with-niyo-global-dcb-debit-card/19701 "2024-10-10T06:24:35Z")
I pre authorised different credit card while making the booking on agoda.com. Now I have niyo global DCB debit card, so wanted to make full payment niyo debit card. But agoda is throwing error " We are unable to process … --- ## [DCB remit login error](https://community.goniyo.com/t/dcb-remit-login-error/18090)
**Author:** [@Nikhil\_Varghese](https://community.goniyo.com/u/Nikhil_Varghese)\ **Replies:** 1\ **Last updated:** [August 7, 2024, 6:11am UTC](https://community.goniyo.com/t/dcb-remit-login-error/18090 "2024-08-07T06:11:20Z")
I was trying to login to my DCB remit account and it’s saying I"m already logged in to the account from another browser. I checked my laptop and my phone but it’s not logged in anywhere. I tried clearing the website data… --- ## [Old Account Statement](https://community.goniyo.com/t/old-account-statement/17898)
**Author:** [@PJD1](https://community.goniyo.com/u/PJD1)\ **Replies:** 1\ **Last updated:** [July 15, 2024, 6:43am UTC](https://community.goniyo.com/t/old-account-statement/17898 "2024-07-15T06:43:43Z")
I have been trying to get a full statement for my old Niyo Global account for over a week now and I keep getting statements with transactions missing. Also, no one seems to pick up the customer care number 18602586496 --- ## [I want to change your mobile number and email](https://community.goniyo.com/t/i-want-to-change-your-mobile-number-and-email/17837)
**Author:** [@jagdishkumar](https://community.goniyo.com/u/jagdishkumar)\ **Replies:** 4\ **Last updated:** [July 4, 2024, 5:19am UTC](https://community.goniyo.com/t/i-want-to-change-your-mobile-number-and-email/17837 "2024-07-04T05:19:45Z")
I want to change my email and mobile, please help